Thank you for visiting the Virgin Islands Medical Institute, Inc.'s Website. We are the Virgin Islands' Healthcare Quality Improvement Organization, with over 35 years of experience in reviewing medical care, helping beneficiaries with complaints about the quality of care, and implementing improvements in the quality of care available throughout the spectrum of care. Whether you're one of the more than 16,000 Virgin Islanders with Medicare, a health care provider, or you're interested in learning more about the many ways we improve the quality of health care, we're glad you're here.
Starting on August 1, 2014, all USVI beneficiary quality review case work and appeals will be conducted by the new Beneficiary and Family Centered Care (BFCC-QIO) LIVANTA, LCC.
These changes are part of the Centers for Medicare & Medicaid Services (CMS) Quality Improvement Organization (QIO) program transformation effort to improve the quality of services to Medicare beneficiaries.
If your case is currently under review or in process, please be assured that every effort has been made to ensure a seamless transition for Medicare beneficiaries with no disruption in case review services.
To file a Complaint or Appeal, please call Livanta, LLC, the Area 1 BFFC-QIO, at 1-866-815-5440